Showing posts with label human resource. Show all posts
Showing posts with label human resource. Show all posts

Sunday, December 3, 2017

HUNGRY PEOPLE, BETTER RESULTS by Deepak Malhotra

HUNGRY PEOPLE, BETTER RESULTS - Unleash the Fire Within to Win Continually in Life by Deepak Malhotra (2017), Bloomsbury, p 298.

Leadership has been a key domain of discussion among academicians and practitioners in last one century starting with a belief on Leaders are born to Leaders can be made. Both the views had their merits and demerits and the literature has proved that one can learn the art of leadership and become successful leader if one is open to learning and has developed a positive attitude towards change.
This book by Deepak Malhotra tries to narrate the nuances of practicing leadership through the perspective of selected successful leaders in different areas of their work and profession. Though the individuals who have been selected for their views on leadership and their conception of Hungry People Better Results have proved excellent records yet the criterion of their selection has not been made explicit anywhere in the volume. It seems to be the prerogative and convenience of the author.  The efforts made by Deepak to gather together these many leaders is remarkable. Though the book looks like a lengthy volume, once you start reading and flip its pages, you can presumably find it handy, short and simple.  At times it gives you a feel that it is an extended version of Oxford book of quotations, but suddenly you find a narrative advice on the ways how one can succeed in life and career. The pathways are illustrative and many a times repetitive.

The book has as many as 29 chapters covering achievers and leaders who have strong messages for practice. It includes business luminaries like Kiran Mazumdar Shaw, Harsh Vardhan Goenka, Harsh Neotia, on one side and cricketers like Bishen Singh Bedi and Ravi Shastri on the other. All the leaders and achievers profiled in the book portray strong sense of responsibility. Their vices are convincing, their conception is clear, their advices are authentic and their wisdom is impeccable. Lessons from the corporate boardrooms to the cricket ground, from a successful entrepreneur (PC Mustafa, Preethi Srinivasan, Madan Padaki) to running a big media house (Annurag Batra) and from a cancer fighter (Rahul Yadav) to climbing Mount Everest (Arunima Sinha) are all well recorded and narrated by the author in the book. If I have to summarize and give five common traits that a leader should possess, they could be: High on Integrity, Learning Attitude, Honest Intent, Good Communicator, and High Sense of Humility. The possessions of these characteristics would certainly make one an effective and successful leader. When it comes to theoretical links, one can find these traits well recorded and explained in almost every text on leadership.

I liked this paragraph from the book which has strong message to convey:
Being the best is not enough nowadays and even benchmarking with the best is not enough. Companies like Eastman Kodak, after eighty years of being number one, do not exist. Samsung has outsmarted the Sony that unseated them. GM is outsmarted by Tesla; Cabbies by Uber. Facebook has vanquished Orkut. If you are on the top floor of an elevator building, there is only one arrow you can press and that is the one going downwards. No one wants to do that! Thus, Inspire, Innovate, Implement, Improvise, Incentivize, and be Independent of Extinction and Dependent on Distinction. (p 239)
Hunger for achievement and intrinsic motivation to perform better for the achievement of set goals would surely produce better results. The author has successfully defended the need for Social Media Quotient which is need of the hour but I have my own reservations on its longevity and sustainability, yet it made lot of sense to relate it with IQ and EQ. As one looks at the corporate following the modern ways to respond to their customers and clients through social media platforms and crowd-sourcing many of their new products and services, it seems it is going to have its presence at least for the next few years. And for individual leaders as mentioned earlier, connecting to the audience is important, social media is facilitating it and is able to work as two way communication in multi-channel environment.

The writing style of the book is very different as at many places the continuity gets broken and numerous unsolicited suggestions pop up which disturbs the flow of reading and by the time one gets formatted to concentrate on suggestions and preaching, the text of the interview appear.  The author has much to say than the people who are interviewed. This could have been avoided to focus on the expert's views on leadership.  The overdose of quotations and inconsistent Grey Boxes bites on the seriousness of the text, which could have been minimally incorporated. Many of these quotes are popular and could be seen in almost all related texts.  There are typo errors at many places in the book which I think should not find place in a volume of this kind coming from Bloomsbury. At some places the writing sounds pompous which distracts the reader. Otherwise the book is a good account of real world leadership.

The doodles given by Adil Malia are excellent pieces of original thinking and provide creative portrayal of organizational and individual reality. Deepak has a lot in store to convey on leadership and motivation, both from theoretical perspective as well as from practice.  Though it is his second book (first being – Match the Age to Keep Them Engaged: Decoding the Secrets of Creating a Happy WorkPlace published by Bloombury in 2016), he has shown his capacity to communicate with the reader and to provide examples of leaders of today. He needs to be congratulated for having brought so many leaders from diverse fields in one volume for the cause of finding inner drive to excel in whatever one takes up.

The students of management would certainly find it valuable, inspiring and illustrative. Deepak’s presence on social media shall help the readers to connect with the author and converse on the issues narrated in the book.

Tuesday, March 13, 2012

DESTINATION WORK! Getting people excited about coming to work and working hard


DESTINATION WORK! Getting people excited about coming to work and working hard by Harry Paul and Ross Reck (2010), Westland Limited, India, first published in the US by Wiliam Morrow: HarperCollins in 2009, p 117

Managing work force in the organizations has become much greater challenge in the times of increasing employee expectation, high stress levels, demanding tasks, and peer pressure and cut-throat competition.  In these times Harry Paul (co-author of Fish) and Ross Reck introduce this book entitled Destination Work: getting people excited about coming to work and working hard.  This book suggests ways to turnaround the organisation through motivating the workforce by displaying concern and affecting their behaviour intrinsically so that they start enjoying work.

The book starts with an example of the performance of New York Giants in the National Football League losing seven out of nine matches played in 2007.  The job of the coach gets questioned and thats when he changes his approach to deal with the players from ‘motivating with fear’ to ‘motivating with trust’.  This reverse approach helps reap good fruits for the team and turnsaround its performance in 2008.  The communication amongst the team members and the coach improves, the team members come to understand how much their coach really cares for them.

This book prescribes the ways to turnaround the performance levels of employees through creating positive environment at the work-place so that employees are driven (intrinsically) to enjoy work.  It is about turning around unhappy workers into happy workers.  The book is all about caring for employees and to communicate this positively to them how much the organizations and bosses really care for their employees.  Surprisingly we are still thinking about it after around a century when Elton Mayo with Roethlisberger had concluded in illumination study (Howthrone Experiment), that work is a group activity and taking care of employees is one of the most important motivation for them to work harder.  

The book divided in 10 core chapters offers nuggets at the end of every chapter which succinctly ends each chapter.  Some of the nuggets are here:

  • Most fully understand that the harder employees work, the better those numbers are going to be.
  • What many don't get is that the better they treat their employees, the harder they will work. (p 9)
  • Managing employees strictly by numbers sends all these wrong messages: (p16)
    • performance numbers and the bottom line are more important than employees
    • managers don't trust their employees
    • employees are expendable
    • managers don't care about the well-being of their employees
  • Happy employees - smile more, have more fun, work harder, work better with fellow employees, are more loyal and love their boss and hence the bottom line is Happy Employees are Productive Employees (p 26).
  • Managing with trust frees employees up to turn their work into fun. As a result - the most mundane and repetitive tasks become enjoyable, employees look forward to coming to work every day - especially on Monday, and employees apply more of their discretionary effort toward performing their jobs (p 50).
  • How can you tell if you are using fear as a motivator? The next time you walk through your department, ask yourself the following questions - do my employees: look like they are glad to see me, have smiles on their faces most of the time, eagerly make eye contact with me and do I feel my employees have my best interests at heart?  If the answer to each of these questions is 'no', you are using fear as a motivator.  This means your department is underachieving which is costing you on your performance. (p 65)
    • Fear can not be considered as a motivator rather it has to be Trust which needs to be built between the boss and subordinate through following four Be's - Be real, Be appreciative, Be interested and Be nice (p 38). 
  • Your employees want to talk to you and let you know what is going on and spending time with employees becomes a source of happiness (p 74)
  • Front line employees apply even more of their discretionary effort toward performing their jobs (p 90)
  • Employees look forward to coming to work and working hard, lower and middle managers no long have to worry about their performance reviews, and the entire workplace is characterized by contagious excitement which translates into positive experiences for customers and shareholders. (p 106).
The book is written with a fictional story of individuals (Max, Nancy, Tom, Jack) and organizations.  The journey of individuals through the trivial conditions prevalent in the conservative organisational system to transform the organization towards achieving its targets is very well reflected in the book.  The focus on numbers is questioned and focus on people, relationship and concern for them is explained through very many examples.  The authors also provide capsules from other motivational authors at different places in the book.  

Destination work is all about creating an environment at the workplace where the employees are at ease and keep their esteem very high through their team effort.  It is a book which, at its core, focuses on four Be's - Be real, Be appreciative, Be Interested, and Be Nice.  Sure this small book has big message.  After all we all live to work. Is it the other way?

(finished reading this book on 13.11.11... scribbled notes.... compiled them today...15.3.12)

AATMANIRBHAR: by Ashwani Mahajan (editor)

AATMANIRBHAR: a swadeshi paradigm (2023) by ASHWANI MAHAJAN (editor), Rupa Publications, New Delhi, p 226 The prerequisite for visioning Ind...